Delivery & Returns
Last updated: July 2026
Delivery
We ship across the UK only. Orders are dispatched from Weston-super-Mare, generally the next working day after you order.
| Option | Cost |
|---|---|
| Orders over £25 (Royal Mail Signed For) | Free |
| Royal Mail Signed For | £2.95 |
| Royal Mail Tracked 48 | £4.95 |
You'll receive a confirmation email when your order is on its way. Delivery times are estimates and not guaranteed; once your order is with the carrier, timings are in their hands.
Returns & cancellations
We want you to be happy with your salt. If something isn't right, get in touch at info@silvasalt.com and we'll put it right.
Your right to cancel. Under the Consumer Contracts Regulations 2013 you may cancel your order within 14 days of receiving it, for any reason. Email info@silvasalt.com within that period; you then have 14 days to return the goods, and we'll refund you within 14 days of receiving them back (or proof they've been sent).
Condition. Please return items unopened and in a resaleable condition. For food safety we can't resell opened salt, so we're unable to refund opened jars unless they're faulty.
Faulty or damaged. If your order arrives damaged or faulty, email info@silvasalt.com with a photo and we'll arrange a replacement or full refund, including return postage. This does not affect your statutory rights under the Consumer Rights Act 2015.
Return postage. Unless an item is faulty, you cover the cost of returning it. Our returns address is shared when you contact us.
